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Overview

Returns

At Natural JEM Limited, customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we will be happy to offer a return or exchange within 30 days of the original purchase date.

Eligibility Requirements:

  • Products must be returned in their original packaging, unopened, and in a re-sellable condition.
  • Customers are responsible for return shipping costs, unless the product arrived damaged or defective.
  • Returns for products that have been opened or used will only be accepted if the product is defective or does not match its description.

Return Process:

  • Contact us at natural.jem@outlook.com to initiate a return. Please include your order number, reason for return, description and any photos or other evidence.
  • Once we receive your return, we will inspect the product and process your refund or exchange within 5-7 business days.
  • Refunds will be issued in the original form of payment.

Exceptions:

  • Custom orders or products that are specifically ordered for a customer cannot be returned or exchanged.
  • Products that have reached their expiration date cannot be returned.
  • Gift cards
  • Downloadable software products
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
  • Sale items

If you have any questions or concerns about our return policy, please don’t hesitate to reach out to us. We’re always here to help!

Refunds

  1. Eligibility: Customers are eligible for a refund if they return the product within 30 days of purchase, in its original packaging and in an unopened, unused condition. Please see the returns policy above.
  2. Process: To initiate a refund, the customer must contact us via email or phone and provide the order number and reason for the return. We will then provide instructions on how to proceed with the return.
  3. Shipping: The customer is responsible for shipping costs when returning the product, unless the product is defective or the wrong product was received.
  4. Refunds: Refunds will be processed within 5-10 business days after the business receives the returned product. Refunds will be issued to the original payment method.
  5. Exceptions: The business reserves the right to refuse a refund if the product is returned in a used or damaged condition, or if the return policy has been abused.

Late or missing refunds

  1. If you haven’t received a refund yet, first check your bank account again.

2. Then contact your credit card company, it may take some time before your refund is officially posted.

3. Next contact your bank. There is often some processing time before a refund is posted.

4. If you’ve done all of this and you still have not received your refund yet, please contact us at natural.jem@outlook.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, please email us at natural.jem@outlook.com for return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at natural.jem@outlook.com for questions related to refunds and returns.