Who we are
Our website address is: https://www.naturaljem.com.
This Privacy Policy explains how NaturalJem (the “Site” or “we”) collects, uses, and shares your personal information when you visit or make purchases on the Site.
Collecting Personal Information
When you visit the Site, we gather information about your device, your interactions with the Site, and the information required to process your purchases. We may also collect additional information if you reach out to us for customer support. Personal Information refers to any information that can identify an individual, including the information listed below.
Order Information
Examples of collected Personal Information: name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number.
Purpose of Collection: to fulfill our contract with you by providing products or services, processing payment information, arranging for shipping, sending invoices and order confirmations, communicating with you, screening orders for risk or fraud, and providing information or advertising related to our products or services, if desired.
Source of Collection: collected from you.
Disclosure for Business Purpose: shared with our processor WordPress.
Minors
The Site is not meant for individuals under the age of 12. We do not intentionally gather Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide services and fulfill our contracts with you. For example:
We use WordPress to power our online store. You can read more about how WordPress uses your Personal Information at https://wordpress.org/about/privacy/.
We may share your Personal Information to comply with laws and regulations, respond to lawful requests for information, or protect our rights.
Behavioral Advertising
We use your Personal Information to provide targeted advertisements or marketing communications that may interest you. For instance:
We use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information at https://policies.google.com/privacy. You can also opt-out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
We share information about your Site use, purchases, and interactions with our ads on other websites with our advertising partners. We may share this information directly with our partners or through cookies or similar technologies, if consented to based on your location.
You can opt-out of targeted advertising through the following links:
FACEBOOK: https://www.facebook.com/settings/?tab=ads
GOOGLE: https://www.google.com/settings/ads/anonymous
BING: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
Using Personal Information
We use your Personal Information to provide services to you, such as offering products for sale, processing payments, shipping and fulfilling orders, and keeping you informed about new products, services, and offers.
Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your personal information based on the following lawful grounds: Contractual obligation with the Site
Compliance with legal requirements
Protection of vital interests
Public interest tasks
Legitimate interests, as long as they do not interfere with your fundamental rights and freedoms.
Retention
Your personal information will be kept on record after you make an order through the Site, unless you request for its erasure. You have the right to erase your information, as outlined in the “Your rights” section.
Automatic Decision-Making
Residents of the EEA have the right to object to automated decision-making, including profiling, if it has a legal impact or significantly affects them. Our processor, WordPress, uses limited automated decision-making to prevent fraud that does not impact you legally or significantly.
Services with automated decision-making elements include:
Temporary denial of IP addresses linked to repeated failed transactions (lasting a few hours)
Temporary denial of credit cards linked to denied IP addresses (lasting a few days)
Selling Personal Information
We do not sell your personal information to any third party.
EEA Residents’ Rights under GDPR
If you’re an EEA resident, you have the right to access, port, and correct or erase the Personal Information we have about you. To exercise these rights, please contact us at natural.jem@outlook.com.
Your Personal Information will first be processed in Ireland, then transferred to other locations, including Canada and the US, for storage and further processing. For more information on how data transfers comply with GDPR, see WordPress’s GDPR Whitepaper: https://help.WordPress.com/en/manual/your-account/privacy/GDPR.
California Residents’ Rights under CCPA
As a resident of California, you have the right to access, port, and correct or erase the Personal Information we have about you. To exercise these rights, please contact us at the given address.
If you’d like to have an authorized agent submit these requests on your behalf, please get in touch with us at the designated address.
Cookies
Cookies are small data files that are downloaded to your computer or device when you visit our website. They enhance your browsing experience by enabling the website to remember your actions and preferences, such as login and region selection, so you don’t have to re-enter the information every time you return or navigate from one page to another. Cookies also provide insights into how people use the website, such as whether it’s their first time visiting or if they are frequent visitors.
We use several types of cookies, including functional, performance, advertising, and social media or content cookies, to optimize your experience on our website and provide our services.
The lifespan of a cookie on your computer or mobile device is determined by whether it is a session cookie or a persistent cookie. Session cookies are temporary and will only last until you stop browsing, while persistent cookies will remain until they expire or are deleted, usually within a range of 30 minutes to 2 years.
You have control over cookies through your browser settings, which can usually be found in the “Tools” or “Preferences” menu. However, removing or blocking cookies can negatively impact your user experience on our website and limit your access to some of its features.
Most browsers accept cookies automatically, but you can change your settings to accept or reject them. To learn how to manage cookies, you can refer to your browser’s help file or websites like www.allaboutcookies.org.
Please note that blocking cookies may not prevent all sharing of information with third-party entities, such as our advertising partners. To exercise your rights or opt-out of information sharing with these parties, refer to the “Behavioural Advertising” section.
In regards to “Do Not Track” signals, we do not alter our data collection and usage practices as there is no industry standard for responding to these signals.
This Privacy Policy applies exclusively to the Program and does not influence any other privacy policies that may govern our relationship in other circumstances.
Updates
This Privacy Policy may be altered periodically to reflect changes in our practices, regulatory reasons, or for any other operational reasons.